I can’t log into my account:
If you have purchased in a store but not online, you may need to register a new account. If you have previously received points for purchases in-store, your current email address will link your points to be used online.
Problems resetting my password:
If you haven't logged in online for an extended period, only every purchase in our stores or the Reset Password email hasn't arrived in your inbox or junk, please create a new account with your current email address, and any existing points will automatically transfer over.
How do I reset my password?:
To reset you password click this link and enter your email address.
How do I check my points balance?:
To check your points balance, go to our homepage and click the ‘Check Rewards’ tab at the bottom left of our page. If it’s asking to log in, please do so first.
How can I redeem my points and what are they worth?
To redeem points, make sure you have logged into your account first, click the ‘Check rewards’ tab at the bottom left of our homepage (see How do I check my points balance? above) and select ‘Redeem’ from the available vouchers. You can scroll on this page to select higher amounts.
Please note that only one voucher can be redeemed per purchase, so select the maximum amount you wish to use. Don't forget to scroll down to see larger rewards (up to $600 voucher)
Can I use multiple coupons at same time?
You can only use one coupon per transaction. If you have created multiple vouchers with your points we can merge them together for you providing they are still valid. To do this, please email us at firstname.lastname@example.org or send a message in our online chat. This request can be completed during business hours.
How much is shipping, and do you offer free shipping?
All items are shipped from our Sydney warehouse via Australia Post. Standard shipping is usually about 3-5 business days within Australia and is free for all domestic orders over $120. We offer Express post too with delivery times of usually 1-2 business days.