For delivery within Australia
- Regular Post: $10
- Express Post: $20
- Orders over $99 - Free delivery
For delivery outside Australia
- Registered Post International
- NZ - $25
- China and Rest of Asia - $28
- Pacific Islands - $28
- USA and Canada - $29
- Europe - $34
- Other destinations - $35
- Orders over A$350 - Registered Post International: free delivery
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at [email protected]
REFUND AND RETURNS
Your satisfaction is our priority.
If your item is faulty upon receipt or is not as described, we will exchange the item or refund your credit card. Items that cannot be exchanged: earrings for pierced ears (for hygiene purpose) and gift card. Our return and exchange policies do not apply to discounted and sale items unless faulty.
Les Nereides is happy to offer an exchange or Store credits due to change of mind on any item returned within 7 days, with a valid receipt and in the original condition. We are unable to offer refunds on any item unless the product is faulty. Items to be returned remain unused, undamaged, and in original packing with original label. Customer will pay & organise for return shipping or we can arrange collection with our courier service. For quality-related returns, return shipping will be organised by Les Nereides.
Items not meeting the above criteria will be considered ineligible for a return.
To return an item, please email us at [email protected] and include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
Please understand that we do not accept returns or exchange without a prior return authorization
Items will need to be sent to:
Les Nereides Paris
420 Oxford Street
+61 (0)2 9380 9107
or have us arrange the collection or exchange with our courier service