All the items of Les Néréides (except for the fragrances and candles) bought on the e-shop are guaranteed for 1 year on parts and labor from the date of purchase. Created by hand, the jewels of La Maison Les Néréides are rigorously controlled before being shipped. The gilt and enamel which complete our products are sensitive to shocks, that is why La Maison Les Néréides cannot bring any guarantee against the possible damage of an inappropriate use of the jewel. To make your jewel last and maintain its original sparkle, we recommend you take the best care of it (consult our care instructions).
REPAIR CONDITIONS
For repairs you may count on about 10 working days from the moment when the return has been confirmed if the repair can be handled locally. If a repair cannot be conducted locally and needs to be sent to Paris, please allow about 4-6 weeks for this specialized repair process. An email acknowledging the good receipt of your item will be sent to you. This time frame does not include delivery time and may be longer during the sales period.
Repairs can be dropped off and collected at any of our retail stores. Alternatively, they can be posted to us and shipped back to the customer. If posting, the customer must provide a prepaid return envelope, or we are able to charge a return shipping fee of $10 domestically or $35 internationally.
AFTER WARRANTY
After the expiry of the guarantee, if your item can be repaired, we will be happy to establish a repair quote. Prior to sending back your piece of jewelry, you may send a picture to our customer service at info@lesnereidesaustralia.com.au. They will liaise with our repair service and will get back to you with the amount of the repair on a quote. We will not be able to proceed with any repair before receiving formal approval and payment of this price quote. When this is cleared, you will then be able to send your item to the following address:
We kindly request that you provide us in this shipment, with the address where you wish this product be sent back once it is repaired. Do not forget to also indicate an email address and a telephone number where you can be reached. You may also drop and/or pick up your repaired item to the address mentioned above.
