Privacy Policy

Introduction

This Privacy Policy describes how lesnereidesaustralia.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@lesnereidesaustralia.com.au or by mail using the details below:

420 Oxford Street, Paddington NSW 2021, Australia

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, any information that identifies you is referred to as “Personal Information”.

Device Information

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
• Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION].
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site [ADD OR SUBTRACT ANY OTHER PERSONAL INFORMATION COLLECTED].

Order Information

• Purpose of collection: to provide products or services to you in fulfilment of our contract, process your payment information, arrange for shipping, provide invoices/order confirmations, communicate with you, screen orders for potential risk or fraud, and (where appropriate) provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILMENT APPS].
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), email address, and phone number.

Customer Support Information

• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: handled internally. For more information, please contact us at info@lesnereidesaustralia.com.au.
• Personal Information collected: [INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]
• Additional notes: [ADD ANY MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEEDED]

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:

• We use Shopify to power our online store. Learn more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request, or otherwise protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For further details, please contact us at info@lesnereidesaustralia.com.au.

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfilment, and keeping you informed about new products, services, and offers.

Retention

When you place an order, we retain your Personal Information for our records until you request its deletion. For more details on your right of erasure, please contact us at info@lesnereidesaustralia.com.au.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when it has a legal or significant effect on you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud without significant legal or personal impact. This includes:

• Temporary blacklisting of IP addresses associated with repeated failed transactions (lasting a few hours).
• Temporary blacklisting of credit cards associated with blacklisted IP addresses (lasting a few days).

Cookies

A cookie is a small amount of information downloaded to your device when you visit our Site. We use various cookies—functional, performance, advertising, and social media/content cookies—to enhance your browsing experience by remembering your preferences and actions.

Most cookies we use are persistent and expire between 30 minutes and two years from download. Blocking cookies may impact your user experience.

For assistance with managing cookies, please contact us at info@lesnereidesaustralia.com.au.

Do Not Track

Please note that due to varying industry standards, we do not alter our data collection and usage practices when detecting “Do Not Track” signals.

Mobile Terms of Service

Les Nereides Mobile Service

Last updated: June 29, 2023

The Les Nereides mobile message service (the "Service") is operated by Les Nereides (“we”, “us”). Your use of the Service constitutes your agreement to these terms (“Mobile Terms”). We may modify or cancel the Service or its features without notice. Continued use following any changes constitutes acceptance of those changes.

By consenting to our SMS/text messaging service, you agree to receive recurring messages (including service-related and promotional messages) via your wireless provider. Participation is completely voluntary and not a condition of any purchase.

You may opt out at any time by texting STOP to LesNereides or clicking the unsubscribe link in any message. For further information, please contact us at info@lesnereidesaustralia.com.au.

For service support, text HELP to LesNereides or email info@lesnereidesaustralia.com.au.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. For more information, please contact us at info@lesnereidesaustralia.com.au.

Complaints

If you are not satisfied with our response to your complaint, you have the right to lodge one. For further assistance, please contact us at info@lesnereidesaustralia.com.au.

Marketing Communications Terms & Conditions

1. Introduction

This document forms part of our Terms & Conditions and specifically addresses our marketing communications practices. By engaging with any of our brands, you acknowledge and agree to these terms.

2. Scope of Application

These terms apply to the following affiliated brands (collectively “we”, “our”, or “us”):

• Adolfo Dominguez Australia Pty Ltd
• Forooz Pty Ltd trading as Les Néréides Australia
• Forooz Pty Ltd trading as Love Persimmon
• Adolfo Dominguez Australia Pty Ltd trading as Roberto Verino
• Feeva Pty Ltd trading as Mr Boho

3. Consent to Marketing Communications

3.1 By opting in to receive marketing communications from any of our affiliated brands, you expressly consent to receive communications from all brands via email and SMS.

3.2 Your consent includes receiving information about:

• Product updates and new releases
• Special offers and promotions
• Events and exclusive invitations
• Style guides and brand news
• Customer surveys and feedback requests

4. Privacy and Data Protection

4.1 We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

4.2 All marketing communications comply with the Spam Act 2003 (Cth).

4.3 For detailed information about how we collect, use, and protect your personal information, please contact us at info@lesnereidesaustralia.com.au.

5. Data Sharing and Security

5.1 Your personal information is shared only internally among our affiliated brands listed above.

5.2 We do not sell, rent, or otherwise disclose your personal information to third parties for marketing purposes.

5.3 We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, modification, or disclosure.

6. Managing Your Preferences

6.1 You may opt out of receiving marketing communications at any time by:

• Clicking the “unsubscribe” link in our marketing emails
• Replying “STOP” to our SMS messages
• Contacting our Customer Service team

6.2 You may choose to opt out of communications from specific brands while remaining subscribed to others.

6.3 Upon receiving your opt-out request, we will process it within 5 business days.

7. Contact Information

For any questions about these terms or to update your marketing preferences, please contact us at info@lesnereidesaustralia.com.au.

8. Updates to These Terms

8.1 We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting the updated terms on our website.

8.2 Your continued engagement with our brands after such changes constitutes acceptance of the modified terms.

9. Governing Law

These terms are governed by the laws of Australia and the relevant state or territory in which you reside.