All the items of Les Néréides (except for the fragrances and candles) bought on the e-shop are guaranteed for 1 year on parts and labor from the date of purchase. Created by hand, the jewels of La Maison Les Néréides are rigorously controlled before being shipped. The gilt and enamel which complete our products are sensitive to shocks, that is why La Maison Les Néréides cannot bring any guarantee against the possible damage of an inappropriate use of the jewel. To make your jewel last and maintain its original sparkle, we recommend you take the best care of it (consult our care instructions).
REPAIR CONDITIONS
For repairs you may count on about 10 working days from the moment when the return has been confirmed if the repair can be handled locally. If a repair cannot be conducted locally and needs to be sent to Paris, please allow about 4-6 weeks for this specialized repair process. An email acknowledging the good receipt of your item will be sent to you. This time frame does not include delivery time and may be longer during the sales period.
Repairs can be dropped off and collected at any of our retail stores. Alternatively, they can be posted to us and shipped back to the customer. If posting, the customer must provide a prepaid return envelope, or we are able to charge a return shipping fee of $10 domestically or $35 internationally.
