Les Néréides Returns Policy

Extended Christmas Returns Window

To make Christmas gifting even more special, we are extending our returns window for purchases made between 18 November 2024 and 24 December 2024. Eligible items can be returned for an exchange or store credit until 7 January 2025.

Please refer to the details below for our standard returns policy and eligibility requirements.

Standard Returns Policy

Your satisfaction is our priority.

For all online orders: If your item is faulty upon receipt or is not as described, we will exchange the item or provide a store credit refund. Please note:

• Earrings for pierced ears (for hygiene purposes) and gift cards cannot be exchanged.
• Our return and exchange policies do not apply to discounted or sale items unless faulty.

Les Néréides is happy to offer an exchange or store credit for a change of mind on any item returned within 7 days, with a valid receipt and in its original condition. Refunds are not available for change-of-mind returns unless the item is faulty.

Items to be returned must remain unused, undamaged, and in their original packaging with the original labels. Customers can:

• Drop the item at any of our official retail stores.
• Pay for and organise return shipping, or
• Request collection through our postal service (fees may apply).

Note: Postage fees are non-refundable, including parcels marked as "Return to Sender" or returned due to an incorrect address supplied. Any item requiring resending due to non-collection will incur a $10 postage fee. For quality-related returns, Les Néréides will organise and cover return shipping costs.

Items not meeting the above criteria will be considered ineligible for a return.

Returns Process

To return an item, please Contact Us and include the following information:

• Your order number, if known (appears at the top of your confirmation email).
• Your name and address.
• A description of the item you are returning and the reason for the return.
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

Please note: We do not accept returns or exchanges without prior return authorisation.

Return Address

Please send eligible items to:

For further assistance, please contact our support team via our Contact Us page.